In the previous Governance post I talked about the basics required to establish a Trust or other Non-Profit. Things like Trust Deeds which contain the Organisation’s Rules and Legal Purpose, Mission Statement, Policies and Procedures. In this post we move on to the Business aspect of the Organisation – where the first necessity is aContinue reading “Governance 2 – Getting Down to Business.”
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Governance – who’s minding the minders?
After more than 20 years working with Non-Profit Organizations- in the Arts, Community and Social Services industries – this is a question that comes to mind time and time again. Sad to say, there are frequent failures in almost all of the important areas for which Governance is responsible. Here are three of the mostContinue reading “Governance – who’s minding the minders?”
The inside story..keeping it all together
If there’s one area of communications which has had to make a particular effort to remain strong during this period of lockdowns and enforced isolations it is that of internal communications. Internal relationships are the glue that holds an organisation together. They are the strength of an organisation’s culture and the building blocks of itsContinue reading “The inside story..keeping it all together”
An Ounce of Prevention….
The “communications” role isn’t just about resolving problems – it’s about ensuring, as far as possible, that they don’t occur in the first place. Employment is a prime example of where the prevention of issues is easier than the cure. While the resolution can be complicated and have financial repercussions, prevention could usually have beenContinue reading “An Ounce of Prevention….”
On the hospitality front…
The 10 things most likely to put off your customers A lot of our work involves the hospitality sector and so eating out is always an excercise in market research. “It’s a tough job but somebody has to do it”, as they say. Hospitality can be tough these days. Drinking laws and the economy haveContinue reading “On the hospitality front…”
Communication starts here!
One of the most important first steps in any communications plan is the situation analysis – ie what is the current situation? What is client/customer/stakeholder behaviour, or belief, or thinking, that we wish to change? Why do they act, feel, or think that way? Who are these people? Etc etc. Too often, however, these steps areContinue reading “Communication starts here!”
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